Terms & Conditions
Floormatexpress Order Policy
If for some reason there is a problem with the product which requires a return please notify us immediately. Certain rules apply depending on the problem:
Workmanship or quality issues: in the unlikely event that there is a flaw that passed quality inspection or some error in the order, we will arrange for the return freight, repair or replacement of the item on a priority basis and pay outbound shipping back to you on the item.
On all other returns, an RA# must be obtained (return authorization) from us and a minimum 35% restocking fee applies. These items include: not liking the mat color or fit, mats ordered and cancelled after they were already produced and shipped, and duplicate orders.
Items that can not be returned are as follows: embroidery items, mats made from custom templates, and custom bindings chosen by the customer.
Remember that you have the option of receiving a color sample of the mat color and that our mats are bigger than the OEM mats for better coverage. Of course all returns that involve an error or mistake by our factory are valid and will be treated as such with no charges to you.
By submitting your order to Floormatexpress, you are implicitly agreeing to the terms on this page.
Floormatexpress Fraud Policy
Floormatexpress is committed to high standards of ethics, conduct and fiduciary responsibility. As such, it is essential that Floormatexpress has an effective and consistent protocol for responding to allegations of fraud or irregularity. The response mechanism must be clear, appropriate, timely and effectively focused if it is to protect Floormatexpress, its customers and all visitors.
To clearly state Floormatexpress's position regarding fraud and irregularities
To establish a protocol for reporting and responding to incidences of fraud and irregularities
To standardize the approach to investigations of fraud and irregularities and help ensure objectivity in decisions regarding each incidence
Floormatexpress does not tolerate or support any type of fraud under any circumstances and strictly prohibits use of Floormatexpress services to perpetrate fraud. All attempts to use our service or system infrastructure for purposes of fraud and any violation of our fraud or SPAM policies or Terms of Service will result in aggressive legal action, including criminal charges and punishment to the full extent of the law.
If any of the provisions of this Policy are found to be unenforceable, the remaining provisions will remain in full force and effect.
These terms and definitions apply to this policy with no implied or intended site-wide use.
Fraud; A deliberate and/or unlawful deception, misrepresentation or concealment of facts practiced to secure advantage, benefit or gain and/or to cause loss to another.
Irregularity; An activity or potential activity that deliberately disregards Floormatexpress's regulations or procedures.
How Floormatexpress fights fraud
Floormatexpress strongly believes we have an obligation to proactively protect and inform our users against fraud. We have instituted an extensive array of system-wide filtering and alert mechanisms supplemented by human detection and monitoring methods to recognize and stop abuse of our services for fraud. For example: Floormatexpress logs IP addresses of all new customers and times of signup, we use an "IP to country" database to confirm customer origin (country) and deny all signups from anonymous proxies. Our filters recognize and flag suspicious signups and orders, which our staff then manually reviews. All accounts reported for abuse are automatically deactivated from our system until we review the report and reported account. This usually takes about 24 hours. Tolerances for new users are lower than for long-term users, to make it difficult for fraudsters to hit and run.
Please contact Floormatexpress with any questions or concerns: