Help and FAQs

Why buy from FloormatExpress instead of the competition?

At Floormatexpress we pride ourselves in our customer service and quality of products. Our site is unique from other sites in many ways:

We offer one of the broadest selections of mat types, logos and customization options in one easy to use and trusted location.

Packages are preset for the customers to quick shop and see ideas to customize their car or truck.

We offer official logos from car manufacturers, collegiate teams and others for a true premium mat, not a cheap imitation.

We offer all common payment options including Visa, Mastercard, American Express, Discover, as well as Paypal and Google Checkout.

Just browse our site and you’ll see how many options we offer in an easy to use interface to get your premium mat customized for your vehicle. Just listen to the testimonials on our products.

Why buy your car mats from us versus buying mats in a retail store?

Our mats are custom made for your vehicle and provide maximum protection for you vehicle floor. Our factory has thousands of templates that have been custom made for each car make and year so the coverage is maximized as is the quality of the carpet and binding. Our customization options are unparalleled compared to retail stores and, don’t forget, are officially licensed and not cheap imitations.

What is the difference between carpet styles and types?

There are three main categories of mat styles: luxury berber, carpet (many options in quality) and rubber.

Berber:

Berber is a European style 48 oz. mat with a serged edge that has a luxurious look and feel. It resists wear, tear and footprints with a thicker and tighter loop providing one of the most durable and elegant floor mats the market can deliver.

Carpet:

Our carpet comes in many different qualities from our popular Ultimat, to our 114 oz. Fashion Auto Mat and Oriental. Luxe mats are also available with 48 oz weight of super soft Anso RPM continuous filament nylon yarn along with many other styles. All of these carpets are manufactured with high quality nylon yarn with an excellent finish that is superior to most mats on the market today.

Rubber:

As the name implies these rubber mats are custom fit to thousands of exact fitting patterns for your vehicle. Depending on the design you choose, they have hundreds of “cups” or hexagonal “wells” to hold water, mud, snow, sand and spills. They have rounded wells at the walls and are designed for easy cleaning (they just hose off). The heavyweight composition rubber keeps flexible even in sub-zero temperatures and the rubber nib backing keeps the mats in place. Clear protector mats are also available with nibs to hold in place to protect your original mats or your new purchase or custom mats!

Why should I buy your floor mats compared to the mats that come from the original manufacturer (OEM)?

Most mats from the factory (called OEM mats) are of mediocre quality for several reasons. Number one is coverage - more coverage for them = more cost. The second reason is carpet quality. Our carpet is of high quality (even our minimum quality carpet is superior) and wear resistant meant to last for years of wear and tear. Better quality and better coverage would be your Floormatexpress experience. Thirdly, if you check, the OEM mats are usually extremely costly despite these lower quality standards.

What is the difference in bindings for your mats?

Serging gives a luxury look to the carpet mat that separates it from other mats. Though standard on the luxury berber mats, serging can now be added to the Touring and Grand Touring mats in our outlet store. Standard binding that comes with your mats is a high quality nylon mesh cloth tape or a nylon velour edging, depending on the carpet type chosen. Again, your mats can be customized with matching color binding, different color binding, neon binding or serged binding in most cases with a variety of colors to choose from.

What kind of backing do you use?

There are two main backings used on our mats. The first is a 4 layer backing: Polypropylene mesh gives the tufted yarn its shape, extra heavy latex creates stiffness to help maintain mat shape, water-resistant layer to keep moisture from the original carpet, and finally Tractionbac composition rubber with natural non-skid characteristics. The other backing is an exclusive “grip tech” ribbed rubber designed to reduce the mat sliding. The rubber nibs grip the underlying carpet, holding the mats firmly in place. As you can see, our mats are all about quality and attention to detail.

Will the mat color match my carpet?

Floormatexpress has many different colors in all its styles of mats to match the look of your vehicle. Regardless of the style you choose, you can rest assured that you will have a color available to you to complement the interior of your vehicle.

Also remember the original manufacturer’s carpet is from different dye lots and rolls so an exact match to our carpet products is hard to do. However, you will almost always find a color that will suit your vehicle to your satisfaction.

Computer monitors vary in their ability to show true colors accurately. Of course, the colors shown on your monitor very closely resemble the mat color you receive in your order.

If you are very concerned with matching the color carefully, please order yourself a free sample by sample request form.

Why does the color of my mat differ from the color shown on my computer screen a little?

Computer monitors vary in their ability to show true colors accurately. Of course, the colors shown on your monitor very closely resemble the mat color you receive in your order. If you are very concerned with matching the color carefully, please order yourself a free sample by filling out a sample request form or calling our toll free number.

Can I get a sample?

Of course! Fill out the sample request form or call our toll-free number at 1-888-544-0666.

What type of embroidery do you offer?

The options of embroidery are extensive and vary based on the type of mat you choose. Rest assured that you will have enough options to satisfy your needs with our products. If the electronic cart confuses you, please download a fax order sheet or call us so that we can process your order to your satisfaction.

I don’t see my vehicle type in your licensed logos. Why can’t you embroider the make or model of my vehicle?

Due to a recent court ruling this cannot be done as it infringes on licensing issues. However, please note we have a tremendous number of licensed logos available. We can of course use licensed logos on your mats!

My vehicle mats have holes for anchors (grommets): do these come with your floor mats?

Based on the products grommet holes are required in mats due to vehicle safety. For the following products there is no option to not have grommets: Ultimat, Luxe, Velourtex, TruBerber, Rubbertite and ProtectorMat. Coco mats as well as sheepskin mats do not have grommet holes due to the material and thickness.

Other products have the option of grommet holes and you may click on this option in the cart. All mats come with an anti-slip backing design regardless.

I did not want anchor holes (grommets) – why did my mat come with these?

Based on the products grommet holes are required in mats due to vehicle safety. For the following products there is no option to not have grommets: Ultimat, Luxe, Velourtex, TruBerber, Rubbertite and ProtectorMat. Coco mats as well as sheepskin mats do not have grommet holes due to the material and thickness.

Other products have the option of grommet holes and you may click on this option in the cart. All mats come with an anti-slip backing design regardless.

I can’t find my vehicle floor mats? What can I do?

We can do any custom fit project that you need all we need is a traced template to match your area needed. We can mail you a plastic sheet for you to create this as long as you call our office. There will be an extra $20.00 charge for the custom template.

How do I clean my floor mats?

Simple cleaning is always the best way to clean your mats. Vacuuming and using mild soap and water is usually effective with hang drying. Most carpet spot cleaners are safe on the mats as well.

When will I receive my order?

All orders are custom made to order when they are received, so within several days your mat is made, and then shipped from our factory. Depending on where you live in North America, the regular ground free shipping takes an additional several days. Expedited shipping and processing are available. As a estimation, you can expect your mat anywhere from 3-14 days depending on the complexity of the order and your choice of shipping.

How secure is my order?

We use advanced SSL (secure socket layer) technology for our order through a secure payment gateway. Feel free to verify all our security certificates. Your credit card information is not stored on any Floormatexpress server and is used solely for the payment gateway. Registered users may opt to store their payment information on Floormatexpress, and speed through future purchases on the site while knowing their data is protected. We keep your data secure by following the Payment Applications Best Practices (PABP) — a set of 13 industry security standards developed by Visa to keep your data safe.

What payment types do you accept?

We accept Visa, Mastercard, American Express, Paypal, and Google Checkout. Floormatexpress is diligent in making the shopping process simple and efficient for you.

How does shipping work with your mats?

Shipping within the continental United States (except for P.O. Boxes) is done with Fed Ex and sometimes UPS. However, any shipping to P.O. Boxes or APO’s is done via Parcel Post. Orders outside of the continental United States are subject to applicable duties and shipping fees.

Can I rush my order?

Yes you can rush your order to be manufactured. There is a $30.00 up charge for this and as long as the order is in by 11am EST it will be made that same day and shipped out the following day in most cases.

What is the warranty on your mats?

All Intro-tech products have a limited lifetime warranty.
All Lloyds products have a limited 5 year warranty.
All Avery’s products have a limited 1 year warranty.

For all other mats please review the information provided on their web page on our website when buying the product,

Return Policy for FloorMatExpress.com

  • No returns after a 60 day period of you receiving your mats is allowed.
  • No returns on embroidered or logo floor mats unless Manufacturer defects.
  • Returns on wrong color, because we offer samples per request wrong color orders are subject to a 20% restocking fee along with customer to pay for shipping.
  • For returns for manufacturer defects, Floor Mat Express will replace with the correct mat set. Returns for any reason will require a digital image emailed to sales@floormatexpress.com of the floor mat placed in vehicle clearly showing the issue
  • We are unable to accept returns due to customer errors, such as selecting the wrong vehicle, because we make the floor mats to order and custom fit for your vehicle. Please be careful when you review your order to be sure you have the correct make and model as well as mat choice as when you hit submit and confirm the order we cannot change it at that point. In the event you accidentally purchase mats for the wrong vehicle, you will have to purchase another set, so make sure you are ordering for the correct vehicle.
  • Returns for any reason will require a digital image emailed to sales@floormatexpress.com of floor mat placed in vehicle clearly showing the issue.
  • All returns require an Return Authorization (RA)#, you can either email sales@floormatexpress.com which is preferred or call by phone 888-554-0666.
  • If there is an authorized return it is subject to a 20% restocking fee unless it has met the criteria discussed in the return policy. Shipping charges are not refundable unless it has met criteria of manufacturer defects, incorrect order or similar error on our part.
  • All returns must be in new and unused condition for refund, orders will be inspected at time of arrival.
  • Return process can take up to 30 days.