Frequently Asked Questions

At Floormatexpress we pride ourselves in our customer service and quality of products. Our site is unique from other sites in many ways:

- We offer one of the broadest selections of mat types, logos and customization options in one easy to use and trusted location.

- Packages are preset for the customers to quick shop and see ideas to customize your car or truck.

- We offer officially licensed logos from car manufacturers, collegiate teams and others for a true premium mat, not a cheap imitation.

- We offer all common payment options including Visa, Mastercard, American Express, Discover, as well as Paypal and Google Checkout.

Just browse our site and you’ll see how many options we offer in an easy to use interface to get your premium mat customized for your vehicle.

Our mats are custom made for your vehicle and provide maximum protection for you vehicle floor. Our factories have thousands of templates that have been custom made for each car make and year so the coverage is maximized as is the quality of the carpet and binding. Our customization options are unparalleled compared to retail stores. Also don’t forget, our logos are officially licensed and not cheap imitations.

In many cases our mats will cover better than the OEM mat that came with your vehicle. As well, in most cases the quality, thickness and binding will be superior quality and will wear much better. The options in terms of materials, binding, logos and embroidery are almost limitless and give your vehicle a custom look and feel you'll enjoy.

There are three main categories of mat styles: luxury berber, carpet (many options in quality) and rubber.

Berber:
Berber is a European style 48 oz. mat with a serged edge that has a luxurious look and feel. It resists wear, tear and footprints with a thicker and tighter loop providing one of the most durable and elegant floor mats the market can deliver.

Carpet:
Our carpet comes in many different qualities from our popular Ultimat, to our 114 oz. Fashion Auto Mat and Oriental. Luxe mats are also available with 48 oz weight of super soft Anso RPM continuous filament nylon yarn along with many other styles. All of these carpets are manufactured with high quality nylon yarn with an excellent finish that is superior to most mats on the market today.

Rubber:
As the name implies these rubber mats are custom fit to thousands of exact fitting patterns for your vehicle. Depending on the design you choose, they have hundreds of “cups” or hexagonal “wells” to hold water, mud, snow, sand and spills. They have rounded wells at the walls and are designed for easy cleaning (they just hose off). The heavyweight composition rubber keeps flexible even in sub-zero temperatures and the rubber nib backing keeps the mats in place. Clear protector mats are also available with nibs to hold in place to protect your original mats or your new purchase or custom mats!

Most mats from the factory (called OEM mats) are of mediocre quality for several reasons. Number one is coverage - more coverage for them means more cost. The second reason is carpet quality. Our carpet is of high quality (even our minimum quality carpet is superior) and wear resistant meant to last for years of wear and tear. Better quality and better coverage would be your Floormatexpress experience. Thirdly, if you check, the OEM mats are usually extremely costly despite their lower quality standards.

Serging gives a luxury look to the carpet mat that separates it from other mats. Though standard on the luxury berber mats, serging can now be added to the Touring and Grand Touring mats in our outlet store. Standard binding that comes with your mats is a high quality nylon mesh cloth tape or a nylon velour edging, depending on the carpet type chosen. Again, your mats can be customized with matching color binding, different color binding, neon binding or serged binding in most cases with a variety of colors to choose from.

For out most popular mats there are two main backings used. The first is a 4 layer backing: Polypropylene mesh gives the tufted yarn its shape, extra heavy latex creates stiffness to help maintain mat shape, water-resistant layer to keep moisture from the original carpet, and finally Tractionbac composition rubber with natural non-skid characteristics. The other backing is an exclusive “grip tech” ribbed rubber designed to reduce the mat sliding. The rubber nibs grip the underlying carpet, holding the mats firmly in place. As you can see, our mats are all about quality and attention to detail.

Floormatexpress has many different colors in all its styles of mats to match the look of your vehicle. Regardless of the style you choose, you can rest assured that you will have a color available to you to complement the interior of your vehicle.

Also remember the original manufacturer’s carpet is from different dye lots and rolls so an exact match to our carpet products is hard to do. However, you will almost always find a color that will suit your vehicle to your satisfaction.

Computer monitors vary in their ability to show true colors accurately. Of course, the colors shown on your monitor very closely resemble the mat color you receive in your order.

If you are very concerned with matching the color carefully, please order yourself a free sample by sample request form.

Computer monitors vary in their ability to show true colors accurately. Of course, the colors shown on your monitor very closely resemble the mat color you receive in your order. If you are very concerned with matching the color carefully, please order yourself a free sample by filling out a sample request form or calling our toll free number.

Of course! Call our toll-free number or just fill out the sample request form .

The options of embroidery are extensive and vary based on the type of mat you choose. Rest assured that you will have enough options to satisfy your needs with our products. If the electronic cart confuses you, please download a fax order sheet or call us so that we can process your order to your satisfaction. Due to a recent court ruling we can not embroider car makes and models as it infringes on licensing issues. However, please note we have a tremendous number of licensed logos available so please check those out. We can of course use licensed logos on your mats!

Due to a recent court ruling this can not be done as it infringes on licensing issues. However, please note we have a tremendous number of licensed logos available. We can of course use licensed logos on your mats!

Based on the products grommet holes are required in mats due to vehicle safety. For the following products there is no option to not have grommets: Ultimat, Luxe, Velourtex, TruBerber, Rubbertite and ProtectorMat. Coco mats as well as sheepskin mats do not have grommet holes due to the material and thickness.

Other products have the option of grommet holes and you may click on this option in the cart. All mats come with an anti-slip backing design regardless.

Based on the products grommet holes are required in mats due to vehicle safety reasons. For the following products there is no option to not have grommets: Ultimat, Luxe, Velourtex, TruBerber, Rubbertite and ProtectorMat. Coco mats as well as sheepskin mats do not have grommet holes due to the material and thickness.

Other products have the option of grommet holes and you may click on this option in the cart. All mats come with an anti-slip backing design regardless.

We can do any custom fit project that you need all we need is an traced template to match your area needed. There will be an extra $20.00 charge for the custom template.

Simple cleaning is always the best way to clean your mats. Vacuuming and using mild soap and water is usually effective with hang drying. Most carpet spot cleaners are safe on the mats as well.

All orders are custom made to order when they are received, so within several days your mat is made, and then shipped from our factory. Depending on where you live in North America, the regular ground free shipping takes an additional several days. Expedited shipping and processing are available. As a estimation, you can expect your mat anywhere from 3-14 days depending on the complexity of the order and your choice of shipping.

We use advanced SSL (secure socket layer) technology for our order through a secure payment gateway. Feel free to verify all our security certificates. Your credit card information is not stored on any Floormatexpress server and is used solely for the payment gateway. Registered users may opt to store their payment information on Floormat express, and speed through future purchases on the site while knowing their data is protected. We keep your data secure by following the Payment Applications Best Practices (PABP) — a set of 13 industry security standards developed by Visa to keep your data safe.

We accept Visa, Mastercard, American Express, Paypal, and Google Checkout. Floormatexpress is diligent in making the shopping process simple and efficient for you.

Shipping within the continental United States (except for P.O. Boxes) is done with Fed Ex and sometimes UPS. However, any shipping to P.O. Boxes or APO’s is done via Parcel Post. Orders outside of the continental United States are subject to applicable duties and shipping fees.

Yes you can rush your order to be manufactured, there is a $30.00 up charge for this and as long as the order is in by 11am EST it will be made that same day and shipped out the following day.

All Intro-tech products have a lifetime warranty
All Lloyds products have a 5 year warranty
All Avery’s products have a 1 year warranty

Due to the nature of our business and the fact that orders are custom made to order and not off the shelf, there are specific return policies. Please review carefully below:



• No returns after a 60 day period of you receiving your mats is allowed, warranty situations excluded.
• No returns on embroidered or logo floor mats unless manufacturer defects.
• Returns on wrong color (because we offer samples per request) are subject to a 20% restocking fee along with customer to pay for return shipping.
• For returns for manufacturer defects, Floormatexpress will replace with the correct mat set. Returns for any reason will require a digital image emailed to sales@floormatexpress.com of the floor mat placed in vehicle clearly showing the issue.
• We are unable to accept returns due to customer errors on the web site, such as selecting the wrong vehicle, because we make the floor mats to order and custom fit for your vehicle. Please be careful when you review your order to be sure you have the correct make and model as well as mat choice. When you hit submit and confirm the order we cannot change it at that point. In the event you accidentally purchase mats for the wrong vehicle, you will have to purchase another set, so make sure you are ordering for the correct vehicle.
• Returns for any reason will require a digital image emailed to sales@floormatexpress.com of floor mat placed in vehicle clearly showing the issue.
• All returns require a return authorization (RA)#; you can either email sales@floormatexpress.com or call by phone 888-554-0666 during customer service specialist hours (8am - 5pm, Monday through Friday, EST).
• If there is an authorized return it is subject to a 20% restocking fee unless it has met the criteria discussed above for exceptions. Shipping charges as well are not refundable unless it has met criteria of manufacturer defects, incorrect order or similar error on our part.
• For cancelling orders you would need to notify us 24 hours from time of purchase. If after 24 hours orders are subject to a 20% stocking fee.
• All returns must be in new and unused condition for refund. Orders will be inspected at time of arrival.
• Return process can take up to 30 days.